TERMS AND CONDITIONS
Please read through the Terms and Conditions outlined below.
Use the shortcut options below to jump to sections of the Terms and Conditions.
PARTIES
- “Bamurru Plains" is part of the collective brand name of "Wild Bush Luxury"
ABN: 47 648 431 734
Address: Level 5, 89 York St, Sydney, NSW 2000 -
Agent” whose details are set out in the ‘Acceptance of Rates and Terms & Conditions’ section below.
- “Guest” means person or persons who has been identified as the end user of the booked Wild Bush Luxury Product or Add-On service.
- The relationship between the parties is an agency relationship for the limited purpose of the Agent offering Wild Bush Luxury Products to potential Guests under the terms and conditions.
- Wild Bush Luxury agrees to allow the Agent to sell Wild Bush Luxury Products and Add-On services to Guests, in the capacity of the Agent for Wild Bush Luxury, on these Terms and Conditions.
New Agents wishing to sell or promote Bamurru Plains or any of the Wild Bush Luxury products must complete a New Agent application form prior to making bookings.
- A two night minimum stay applies to bookings at Bamurru Plains.
- We recommend you stay at least three nights to allow time for an Arnhem Land or Kakadu day trip, or four nights to sit back and relax in and around the camp.
- On occasion we may be able to accommodate a one-night stay, subject to availability. Please enquire with our reservations team.
- Check-in is strictly from 2pm (we recommend arriving in time for a guided afternoon activity at 3.30pm (later in summer).
- Check-out is required by 11am (typically following a guided morning activity)
- Early check-In and Late Check out is subject to availability and must be requested at time of booking. POA. Please note that the latest check-out time is dependent on sunset within flying curfews.
- The lodge is not suitable for children under 8 years of age. This is partly acknowledging the small size of the lodge; additionally there are several safety considerations.
- An application for exception may be made when guests travel with their nanny to care for younger children. In this instance, an exclusive use booking is essential.
- Note that there are no child minding services, highchairs, play equipment or WiFi / Internet at any of our lodges or walking camps.
- Maximum two adults in each room type.
- Select room types can accommodate additional children 17 and under sleeping in swag* bedding. Please speak to our reservations team for more details and to ensure our experiences are the right fit for the family (note family policy above).
Bamurru Plains can accomodate a maximum of 34 guests, including a total of 26 adults and a total of 8 additional children (sleeping in a swag bedding).
AVAILABILITY
All dates and times are subject to availability at the time of booking. Check availability and days of operation either via the Bamurru Plains website link here or with the Wild Bush Luxury reservations team, prior to confirming a booking on behalf of the customer
SEASONS & CLOSURES
The safari lodge will be closed between November and March each year.
The Top End region is tropical and monsoonal. Daytime temperatures range from about 26C to 36C. During March and April, and September and October it can also be quite humid. Water levels can vary significantly in these months and may effect the operations of some of our activities.
Please note that in the winter months (June to August) it can be cool at night and first thing in the morning and an extra layer of clothing is recommended.
Below are the monthly average highs and lows in °C, as well as average days of rainfall.
- January 30° / 27° – 19 days
- February 30° / 26° – 18 days
- March 31° / 27° – 16 days
- April 31° / 27° – 6 days
- May 30° / 25° – 1 day
- June 29° / 24°- 0 days
- July 28° / 22° – 0 days
- August 28° / 23° – 0 days
- September 30° / 25° – 2 days
- October 30° / 26°- 6 days
- November 31° / 27° – 11 days
- December 31° / 27° – 15 days
For up to date weather predictions, use Humpty Doo, Northern Territory as the nearest location.
PEAK SEASON POLICY
In order to maximise inventory, there may be occasions where the minimum night requirement is more than two nights.
INCLUSIONS
The rate includes accommodation, chef prepared meals, use of the shared Bamurru Lodge (swimming pool etc), beverages from our open bar and twice-daily safari-style activities.
EXCLUSIONS
- Telephone calls, helicopter flights, transfers (unless part of package), scenic flights, day trips to Kakadu and/or Arnhem Land.
- Bamurru Plains management reserve the write to change inclusions to some services where costs change markedly (e.g. fuel costs) and you will be notified of this in writing. Depending on the tarrif you choose, guided activities may be excluded.
BOOKINGS
- When the Agent sells Bamurru Plains, it is the Agent’s responsibility to clearly communicate the following to the guest to ensure their understanding and acceptance of:
- Items listed in the Need to Know section at the beginning of each rate document related to the standard of accommodation and the experience we have created for the guests.
- These Bamurru Plains terms and conditions.
Should the Agent fail to disclose any part of the Bamurru Plains booking conditions, Bamurru Plains is entitled to recover the cost from the Agent arising from any incorrect disclosure, including the cost of any compensation paid to the customer. - Bamurru Plains will provide a Booking reference to the Agent upon confirmation of booking.
- The Agent must provide the Guest with a receipt of payment, a voucher or confirmation document which must be presented upon check-in. Without this document, customers may be charged full price for their experience and will be instructed to obtain a refund through The Agent. Details to include:
- Bamurru Plains Booking Reference
- Agent Booking ID/voucher number
- Guest first and last name
- Product and add-on details
- Link to Bamurru Plain’s FAQs page
- Booking Terms and Conditions - Final rooming list, arrival and departure details, meal and tour requirements are due 30 days prior to arrival.
ONLINE INDEMNITY FORM
SALES RATES
- The Agent agrees to sell Bamurru Plains products at the Sell Rates contained in the latest Rates Sheet.
- Any changes in Sell Rates will be advised to agents at the earliest opportunity and reflected in the Rate Sheet.
- All Sell Rates are inclusive of Australian GST and are subject to change at Bamurru Plains' discretion.
- Agents must confirm the validity of a rate, either online or with the WBL reservations team, prior to confirming the final cost to the customer.
AGENT COMMISSION
- Nett Rates are provided to Agents.
- Agent Commission (the amount the Agent is entitled to receive) is the equivalent to the Sell Rate minus the Nett Rate
- not payable on cancelled bookings - Commission Level:
- is confidential and Agents must agree not to disclose this information to any other person.
- may be reviewed at Wild Bush Luxury's discretion with a minimum of 2 weeks’ notice.
PAYMENT POLICY
Standard Payment Terms:
- Deposit: A 20% deposit within 14 days of booking request
- Full balance due: 60 days before arrival date
- Bookings within 60 days before arrival date: Full balance due within 48 hours of tentative booking confimation
Note: Final guest rooming list, arrival and departure details, dietary restrictions and special add-on tour requirements are due 30 days prior to arrival.
Group Bookings (5 Bungalows or more) and Exclusive Use Bookings:
- a variation to Payment and Cancellation terms applies. Please confirm all terms with our reservations team.
PAYMENT DETAILS
- The Agent agrees to pay WBL in accordance with the Payment Policy in this document.
- If payment is not made in full, or proof of remittance received by the due date, the booking is subject to automatic cancellation.
- To settle your account please pay by credit card (preferred) at or bank transfer.
Credit Card Payments
- Credit card payment will attract a 1.2% merchant fee to Visa, Mastercard & 1.6% for American Express payments. Surcharges which are subject to change and are non-refundable.
- You will need your four-digit booking reference found in the subject line of your confirmation email.
- Please include reference: Folio Number & Lead Name (E.g. 1234 CARLOW)
Bank transfer details
ABN: 47 648 431 734
Bank: Commonwealth Bank Australia
Name: Wild Bush Luxury Experience Pty Ltd
BSB: 062-000
Account: 20908151
Note: IBAN is not used in Australia. Using the SWIFT code (CTBAAU2S) will be sufficient to make your international transfer. Please check bank and exchange fees your bank will charge you for international transactions. We are pleased to absorb any fees charged by our bank on our end.
CANCELLATIONS BY GUEST / AGENT
As a remote outback property with a small footprint approach, our business depends on maximising occupancy to reduce empty spaces, and our guest bookings usually involve a longer lead time than traditional hotels.
For this reason, cancellations must be advised by email to bamurru@wildbushluxury.com and the following will apply:
Standard Cancellation Policy:
- 61 days or more: 20% deposit will be refunded less a $50 admin fee and any credit card charges.
- 60 days or less: 100% of total contracted package will be retained.
- No-show bookings or premature departures: 100% of total contracted package will be retained, as will any unused services or unused nights due to flight / weather disruption. We do recommend our guests to take out travel insurance to account for any unforeseeable travel issues.
Group Bookings (5 Bungalows or more) and Exclusive Use Bookings:
- A variation to Payment and Cancellation terms applies. Please confirm all terms with our reservations team.
CANCELLATIONS BY BAMURRU PLAINS
FORCE MAJEURE
TRAVEL INSURANCE
- Unforeseen circumstances may result in you having to change your plans or even cancel at the last moment. To protect non-refundable deposits and payments we STRONGLY recommend that all guests obtain comprehensive travel insurance that includes cancellation and emergency medical care cover.
- Please be sure to consider such things as pre-existing medical conditions, valuable items and that the policy is right for you.
AIR CHARTERS
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During the wet season (March and into April) we recommend some buffer in your itinerary in case of inclement weather and delays to flights. We will be happy to offer advice.
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Bamurru Plains does not accept responsibility for any expense incurred by a passenger as a result of any delay, alteration or mechanical failure with a charter aircraft.
THIRD PARTY ARRANGEMENTS
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If you have booked some of your flights directly with the airline or travel agency, please be sure to advise us of any flight changes (timings, numbers etc.) and please be sure to check that your final itinerary has the details correctly noted.
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Wild Bush Luxury and Bamurru Plains will not be responsible for transfers, accommodation, tour planning or for any travel arrangements that are effected by flights not booked and ticketed by our office. Wild Bush Luxury and Bamurru Plains will not take responsibility for any third party services which are delayed due to reasons beyond our control.
PUBLICATION OF BAMURRU PLAINS PRODUCT & BRAND ASSETS
- Prior to publishing any offers or advertisements of Bamurru Plains products, offline or online, the agent must obtain written approval from Bamurru Plains of the content, form and creative of the proposed offer or advertisement. Bamurru Plains reserves the right to restrict which products may be offered or advertised by the agent and the basis or way in which the products are offered or advertised, including in relation to rates, special offers, currency, and the representation of products.
- The agent must obtain written approval from Bamurru Plains, granting the agent a licence for any offline or online use of WBL brand assets, including trademarks, logos and brand images.
- Copy, images and video footage, produced by Bamurru Plains is available on request.
DIGITAL CONFLICT OF INTEREST
- The Agent must agree not to participate in Metasearch programs by paying to display rates for Bamurru Plains products. Metasearch refers to lead generation platforms and websites that provide consumers the ability to comparison shop across multiple online travel agents and Bamurru Plains' own online booking engine rates. These include, but are not limited to, Trip Advisor, Trivago, Google Hotel Price Ads, Kayak, Google Places, Google Hotels, Finder, Skyscanner and Google Maps.
- The Agent must agree not to bid on any businesses, brand names and specific locations which these businesses operate in and any exact or variation of the Primary Keyword Phrases, including common misspellings, abbreviations or change in word order, in any form of paid advertising or search engines.
- The Agent must agree not to use any of the Business Names, Primary Keyword Phrases listed below, or Bamurru Plains images in page/profile names, usernames, signatures, avatars and profile shots within social media or buy, or own any domain names that contain Primary Keyword Phrases in the URL.
- The Agent agrees to not use these Businesses, Brand Names and Locations in ad text or display URLs, nor shall the agent place social media adverts (Eg. On YouTube, Facebook or other channels) in a way that targets, competes or confuses users as to the origin/ownership of the activities.
Business Names / Trademarks |
Primary Keyword Phrases (do not bid) |
Wild Bush Luxury |
Wild Bush Story |
| Wild Bush Stories | |
| Bamurru Plains | Bamurru Plains Luxury Lodge |
| Bamurru |
Should the agent run digital campaigns that incorporate our destinations, we further require that the following combinations are placed as ‘negative keywords’ in search term campaigns. The negative keyword combinations is "Bamurru Plains Kakadu". Wild Bush Luxury reserves the right to revoke this agreement if changes are not made to ads that we believe are not in compliance with this criteria.
SOCIAL MEDIA POLICY
Social Media means a web or mobile-based application that allows or facilitates the creation and exchange of user-generated content including, but not limited to, Facebook, YouTube, Twitter, Instagram, Pinterest, Snapchat, Reddit, Tumblr, LinkedIn, Qzone, Weibo, WeChat, Ask.fm, Flickr, VK, Odnoklassniki and Meetup. Agents agree not to create official or unofficial pages/profiles on Social Media sites that are primarily used to promote Bamurru Plains without express written permission; nor post comments to forums, blogs, Social Media or review sites that insinuate that the agent is an official representative of the WBL business.PROTECTION & PRIVACY POLICY
WBL has implemented in accordance with all the applicable data protection, the necessary organisation and technical security measures within their scope to guarantee personal data protection, and avoid its alteration, loss, illegal use and non-authorised access. WBL is dedicated to keeping your details private. See here for our full Privacy Policy.BAMURRU PLAINS RESERVATIONS
Available Monday to Friday from 9am to 5pm.
Email - bamurru@wildbushluxury.com
Phone - +61 2 9571 6399
BAMURRU PLAINS ADMIN & ACCOUNTS
Available Monday to Friday from 9am to 5pm.
Email - accounts@experienceco.com
Acceptance of Rates and Terms & Conditions
- Any act by the Agent to sell Products and Add-ons to a Guest, confirming a booking or authorising payment will be deemed to be acceptance of the terms and conditions set out in this Agreement.
- The Agent acknowledges that failure to keep within the terms stated in this document may result in the temporary or permanent withdrawal of their account with the Company.
- The Agent is liable for all legal and related incidental costs incurred by the company in the recovery of all amounts owing as a result of any breach of this agreement.
- Agents must agree to further indemnify Bamurru Plains, its associate companies, directors and associates against any risk or action related to the customer’s participation in a Wild Bush Luxury product/experience
- Bamurru Plains is not obligated to fulfil any products and add-ons where the Agent has failed to comply with their obligations under this Agreement.
For more information about the Wild Bush Luxury Terms & Conditions. Please click here.
