Wild Bush Luxury Agent Rates - Terms & Conditions

The following are the terms of trade of “Wild Bush Luxury” (“WBL”)

The Terms and Conditions may only be varied by agreement in writing between Wild Bush Luxury and the Agent and these conditions may not be waived by any one party.

PARTIES

“Wild Bush Luxury” is the collective brand name for the following business units:
Brand Name: Bamurru Plains
Brand Name: Arkaba Conservancy
Brand Name: The Arkaba Walk
Brand Name: The Maria Island Walk

ABN: 47 648 431 734
Address: Level 5, 89 York St, Sydney, NSW 2000
Agent” whose details are set out in the ‘Acceptance of Rates and Terms & Conditions’ section below.
“Guest” means person or persons who has been identified as the end user of the booked Wild Bush Luxury Product or Add-On service.

RELATIONSHIP OF PARTIES

The relationship between the parties is an agency relationship for the limited purpose of the Agent offering Wild Bush Luxury Products to potential Guests under the terms and conditions.
Wild Bush Luxury agrees to allow the Agent to sell Wild Bush Luxury Products and Add-On services to Guests, in the capacity of the Agent for Wild Bush Luxury, on these Terms and Conditions.

NEW AGENT APPLICATION FORM

New Agents wishing to sell or promote Wild Bush Luxury products must complete a New Agent application form prior to making bookings.

MINIMUM STAY (BAMURRU PLAINS & ARKABA)

A two night minimum stay applies to bookings at Bamurru Plains and Arkaba Homestead (year round).
There may be occasions where a three night minimum stay will apply in order to maximise our small inventory. You will be advised of this at the time of booking.
On occasion we may be able to accommodate a one-night stay, subject to availability. Please enquire with our reservations team.

CHECK-IN AND CHECK-OUT (BAMURRU PLAINS & ARKABA)

Check-in is strictly from 2pm (we recommend arriving in time for a guided afternoon activity at 3.30pm (later in summer).
Check-out is required by 11am (typically following a guided morning activity)

EARLY CHECK-IN AND LATE CHECK-OUT (BAMURRU PLAINS & ARKABA)

Must be requested at time of booking.
Price on application, subject to availability.
Inclusions are lunch, an afternoon safari activity and immediate access to guestroom(s).

FAMILY POLICY

We welcome children over the following ages:

Bamurru Plains	Arkaba	The Arkaba Walk	The Maria Island Walk
8+	12+	12+	12+

An application for exception may be made when guests travel with their nanny to care for younger children. In this instance, an exclusive use booking is essential.
Note that there are no child minding services, highchairs, play equipment or WiFi / Internet at any of our lodges or walking camps.

MAXIMUM ROOM OCCUPANCY

Maximum two adults in each room type
Select room types can accommodate additional children 17 and under sleeping in swag* bedding. Please speak to our reservations team for more details and to ensure our experiences are the right fit for the family (note family policy above).

*Swags are the Australian bedroll that have been used by generations of Australian pioneers. It is a mattress on the floor inside a canvas cover and made up with quality sheets & pillows. They are custom made, comfortable and are suitable for children only.

MAXIMUM GUESTS

	Bamurru Plains	Arkaba	The Arkaba Walk	The Maria Island Walk
Total guests	34	10	10	10
Total adults	26	10
Total additional children (sleeping in swag bedding)	8	3

GROUP BOOKINGS & EXCLUSIVE USE

Exclusive Use & Group rates are available on application.
A $2,055 bump out fee applies to Exclusive Use of lodges.

PEAK SEASON POLICY

In order to maximise inventory, there may be occasions where the minimum night requirement is more than two nights.

AVAILABILITY

All dates and times are subject to availability at the time of booking. Check availability and days of operation either via the relevant website link below or with the Wild Bush Luxury reservations team, prior to confirming a booking on behalf of the customer.

BOOKINGS

1. When the Agent sells a Wild Bush Luxury product, it is the Agent’s responsibility to clearly communicate the following to the guest to ensure their understanding and acceptance of:
- Items listed in the Need to Know section at the beginning of each rate document related to the standard of accommodation and the experience we have created for the guests
- These WBL terms and conditions

Should the Agent fail to disclose any part of the Wild Bush Luxury booking conditions, Wild Bush Luxury is entitled to recover the cost from the Agent arising from any incorrect disclosure, including the cost of any compensation paid to the customer.

Full terms and conditions for each Wild Bush Luxury brand:

2. WBL will provide a Booking reference to the Agent upon confirmation of booking.

3. The Agent must provide the Guest with a receipt of payment, a voucher or confirmation document which must be presented upon check-in. Without this document, customers may be charged full price for their experience and will be instructed to obtain a refund through The Agent. Details to include:

Wild Bush Luxury Booking Reference
Agent Booking ID/voucher number
Guest first and last name
Product and add-on details
Link to Wild Bush Luxury’s FAQs page
Booking Terms and Conditions

4. Final rooming list, arrival and departure details, meal and tour requirements are due 30 days prior to arrival.

ONLINE INDEMNITY FORM

Wherever possible, all Guests must complete an online indemnity form prior to arrival. Links to the online indemnity form may be found on the booking confirmation email. All documents must be completed by the Guest and not the Agent.

PAYMENT DETAILS

The Agent agrees to pay WBL in accordance with the Payment Policy in this document.
If payment is not made in full, or proof of remittance received by the due date, the booking is subject to automatic cancellation.
To settle your account please pay by credit card (preferred) at or bank transfer.

Credit Card Payments

Credit card payment will attract a 1.2% merchant fee to Visa, Mastercard & 1.6% for American Express payments. Surcharges which are subject to change and are non-refundable.

You will need your four-digit booking reference found in the subject line of your confirmation email.

Please include reference: Folio Number & Lead Name (E.g. 1234 CARLOW)

Bank transfer details

ABN: 47 648 431 734
Bank: Commonwealth Bank Australia
Name: Wild Bush Luxury Experience Pty Ltd
BSB: 062-000
Account: 20908151

Note: IBAN is not used in Australia. Using the SWIFT code (CTBAAU2S) will be sufficient to make your international transfer. Please check bank and exchange fees your bank will charge you for international transactions. We are pleased to absorb any fees charged by our bank on our end.

CANCELLATIONS by guest / agent

Our business depends on maximising occupancy and due to our remote locations, cancellations often result in empty rooms due to long booking lead times. Cancellations must be advised by email and the penalties outlined in this document will take effect from the date the email is received.

Dropped inventory is subject to the same cancellation penalties
Date changes are considered a cancellation.
No shows or early departures will incur 100% cancellation fee as will any unused services or unused nights due to flight / weather disruption.

CANCELLATIONS By WILD BUSH LUXURY

To ensure the highest standards are maintained, WBL reserves the right to reschedule or alter the experience date and time with no prior notification. These changes do not constitute a claim for a refund. Providing customers with a safe experience is of the utmost importance.
If a Walk is cancelled due not meeting minimum walk numbers (4 walkers), WBL will endeavour to rebook customers on a suitable alternative date or should the guest prefer, cancel the reservation and refund the deposit.

INDEMNITY

Wild Bush Luxury Experience Pty Ltd (WBL) indemnifies the Client, its Clients, employees and contractors against any direct loss, damage, cost and expense arising from any claim by any person against the Client, in tort, contract, bailment or otherwise for loss or damage to property, or injury to or death of any person, arising out of any act of negligence or omission of WBL in relation to this Agreement.

WBL indemnifies the Client, its Clients, employees and contractors against any direct loss, damage, cost and expense arising from any delay, non-delivery or other failure WBL to supply WBL Products as agreed, including at the specified quality. This indemnity does not extend to Activity Provider Products.

In no circumstance will WBL’s liability pursuant to the indemnities granted in clauses above exceed the cost of the WBL Product or the re-supply of the WBL Product.

The Client and each Accommodation Package Recipient indemnifies and holds harmless WBL, officers, employees and contractors against all loss, damage, cost and expense arising from any claim by any person against WBL that arises out of any act or omission of the Client or Package Recipient.

PUBLICATION OF WILD BUSH LUXURY PRODUCTS & BRAND ASSETS

Prior to publishing any offers or advertisements of WBL products, offline or online, the agent must obtain written approval from WBL of the content, form and creative of the proposed offer or advertisement. WBL reserves the right to restrict which products may be offered or advertised by the agent and the basis or way in which the products are offered or advertised, including in relation to rates, special offers, currency, and the representation of products.
The agent must obtain written approval from WBL, granting the agent a licence for any offline or online use of WBL brand assets, including trademarks, logos and brand images.
Copy, images and video footage, produced by WBL is available on request.

DIGITAL CONFLICT OF INTEREST

The Agent must agree not to participate in Metasearch programs by paying to display rates for Wild Bush Luxury products. Metasearch refers to lead generation platforms and websites that provide consumers the ability to comparison shop across multiple online travel agents and WBL’s own online booking engine rates. These include, but are not limited to, Trip Advisor, Trivago, Google Hotel Price Ads, Kayak, Google Places, Google Hotels, Finder, Skyscanner and Google Maps.
The Agent must agree not to bid on any businesses, brand names and specific locations which these businesses operate in and any exact or variation of the Primary Keyword Phrases, including common misspellings, abbreviations or change in word order, in any form of paid advertising or search engines.
The Agent must agree not to use any of the Business Names, Primary Keyword Phrases listed below, or WBL images in page/profile names, usernames, signatures, avatars and profile shots within social media or buy, or own any domain names that contain Primary Keyword Phrases in the URL.

The Agent agrees to not use these Businesses, Brand Names and Locations in ad text or display URLs, nor shall the agent place social media adverts (Eg. On YouTube, Facebook or other channels) in a way that targets, competes or confuses users as to the origin/ownership of the activities.

Business Names / Trademarks	Primary Keyword Phrases (do not bid)
Wild Bush Luxury	Experience Arkaba
Arkaba	Wild Bush Story
Arkaba Homestead	Wild Bush Stories
Arkaba Walk	Bamurru Plains Luxury Lodge
The Arkaba Walk	Arkaba Luxury Lodge
Arkaba Conservancy
Bamurru Plains
Bamurru
Guided Walks of Maria Island
The Maria Island Walk
Maria Island Walk
Maria Island Guided Walk

Should the agent run digital campaigns that incorporate our destinations, we further require that the following combinations are placed as ‘negative keywords’ in search term campaigns.

Negative Keyword Combinations

Maria Island Walking Tours

Arkaba Flinders Ranges

Bamurru Plains Kakadu

WBL reserves the right to revoke this agreement if changes are not made to ads that we believe are not in compliance with this criteria.

SOCIAL MEDIA POLICY

Social Media means a web or mobile-based application that allows or facilitates the creation and exchange of user-generated content including, but not limited to, Facebook, YouTube, Twitter, Instagram, Pinterest, Snapchat, Reddit, Tumblr, LinkedIn, Qzone, Weibo, WeChat, Ask.fm, Flickr, VK, Odnoklassniki and Meetup. Agents agree not to create official or unofficial pages/profiles on Social Media sites that are primarily used to promote WBL products without express written permission; nor post comments to forums, blogs, Social Media or review sites that insinuate that the agent is an official representative of the WBL business.

Any act by the Agent to sell Products and Add-ons to a Guest, confirming a booking or authorising payment will be deemed to be acceptance of the terms and conditions set out in this Agreement.
The Agent acknowledges that failure to keep within the terms stated in this document may result in the temporary or permanent withdrawal of their account with the Company.
The Agent is liable for all legal and related incidental costs incurred by the company in the recovery of all amounts owing as a result of any breach of this agreement.
Agents must agree to further indemnify WBL, its associate companies, directors and associates against any risk or action related to the customer’s participation in a Wild Bush Luxury product/experience
WBL is not obligated to fulfil any products and add-ons where the Agent has failed to comply with their obligations under this Agreement.

FIT Payment policy Bamurru - 4 rooms or less \| Arkaba - 2 rooms or less 4 walkers of less
Deposit	20% within 14 days
60 days before arrival	Full balance is required
Bookings made within 60 days of arrival	Full balance is required within 48 hours
Bookings made within 14 days of arrival	Full balance is required at time of booking

FIT Cancellation policy Bamurru - 4 rooms or less \| Arkaba - 2 rooms or less 4 walkers of less
61 days or more before arrival	Deposit will be refunded less a $50 admin fee and any credit card charges
60 days or less of arrival	100% of total contracted package will be retained

GROUP Payment policy Bamurru - 5 rooms or more \| Arkaba - 3 rooms or more 5 walkers or more
Deposit	20% within 14 days
90 days before arrival	Full balance is required
Bookings made within 90 days of arrival	Full balance is required within 48 hours
Bookings made within 14 days of arrival	Full balance is required at time of booking

GROUP Cancellation policy Bamurru - 5 rooms or more \| Arkaba - 3 rooms or more 5 walkers or more
91 days or more before arrival	Deposit will be refunded less a $50 admin fee and any credit card charges
90 days or less of arrival	100% of total contracted package will be retained

EXCLUSIVE USE Payment policy
Deposit	20% at time of booking
120 days before arrival	50% of balance due
90 days before arrival	Final balance due
Bookings made within 90 days of arrival	Full balance is required within 48 hours

TERMS OF TRADE AGREEMENT

General
Terms

Bookings & Payment

Sales & Marketing

Key
Contacts

General Terms

Bookings & Payment

2. WBL will provide a Booking reference to the Agent upon confirmation of booking.

3. The Agent must provide the Guest with a receipt of payment, a voucher or confirmation document which must be presented upon check-in. Without this document, customers may be charged full price for their experience and will be instructed to obtain a refund through The Agent. Details to include:

SALES RATES

AGENT COMMISSION

PAYMENT DETAILS

CANCELLATIONS by guest / agent

CANCELLATIONS By WILD BUSH LUXURY

FORCE MAJEURE

TRAVEL INSURANCE

INDEMNITY

PAYMENTS & CANCELLATIONS SCHEDULE

Sales & Marketing

PUBLICATION OF WILD BUSH LUXURY PRODUCTS & BRAND ASSETS

DIGITAL CONFLICT OF INTEREST

SOCIAL MEDIA POLICY

PROTECTION & PRIVACY POLICY

Key Contacts

WILD BUSH LUXURY RESERVATIONS

WILD BUSH LUXURY ADMIN & ACCOUNTS

Acceptance of Rates and Terms & Conditions

EXCLUSIVE USE Cancellation policy
151 or more days before arrival	Deposit will be refunded less a $50 admin fee and any credit card charges
121 - 150 days before arrival	Loss of deposit
Within 91-120 days of arrival	50% of total contracted package will be retained
90 days or less of arrival:	100% of total contracted package will be retained