Arkaba - Terms and Conditions

FAMILY POLICY

Arkaba accepts children twelve years old and above. With only five rooms, the best way to experience Arkaba as a family is with an exclusive use stay, either with another family or on your own. Under this option, the guides will run bush immersion programs for the family, including species identification, tracking wildlife, setting camera traps for feral species, radio-tracking feral species, orienteering in the bush, astronomy, and learning how to toast the perfect marshmallow over the campfire.
Note that there are no child minding services, highchairs, play equipment or WiFi / Internet at any of our lodges or walking camps.

MAXIMUM ROOM OCCUPANCY

Maximum two adults in each room type
Select room types can accommodate additional children 17 and under sleeping in swag* bedding. Please speak to our reservations team for more details and to ensure our experiences are the right fit for the family (note family policy above).

*Swags are the Australian bedroll that have been used by generations of Australian pioneers. It is a mattress on the floor inside a canvas cover and made up with quality sheets & pillows. They are custom made, comfortable and are suitable for children only.

BOOKINGS

When the Agent sells Arkaba, it is the Agent’s responsibility to clearly communicate the following to the guest to ensure their understanding and acceptance of:

- Items listed in the Need to Know section at the beginning of each rate document related to the standard of accommodation and the experience we have created for the guests.
- These Arkaba terms and conditions.

Should the Agent fail to disclose any part of the Arkaba booking conditions, Arkaba is entitled to recover the cost from the Agent arising from any incorrect disclosure, including the cost of any compensation paid to the customer.
Arkaba will provide a Booking reference to the Agent upon confirmation of booking.
The Agent must provide the Guest with a receipt of payment, a voucher or confirmation document which must be presented upon check-in. Without this document, customers may be charged full price for their experience and will be instructed to obtain a refund through The Agent. Details to include:

- Arkaba Booking Reference
- Agent Booking ID/voucher number
- Guest first and last name
- Product and add-on details
- Link to Arkaba’s FAQs page
- Booking Terms and Conditions
Final rooming list, arrival and departure details, meal and tour requirements are due 30 days prior to arrival.

PAYMENT DETAILS

The Agent agrees to pay WBL in accordance with the Payment Policy in this document.
If payment is not made in full, or proof of remittance received by the due date, the booking is subject to automatic cancellation.
To settle your account please pay by credit card (preferred) at or bank transfer.

Credit Card Payments

Credit card payment will attract a 1.2% merchant fee to Visa, Mastercard & 1.7% for American Express payments. Surcharges which are subject to change and are non-refundable.
You will need your four-digit booking reference found in the subject line of your confirmation email.
Please include reference: Folio Number & Lead Name (E.g. 1234 CARLOW)

Bank transfer details

ABN: 47 648 431 734
Bank: Commonwealth Bank Australia
Name: Wild Bush Luxury Experience Pty Ltd
BSB: 062-000
Account: 20908151

Note: IBAN is not used in Australia. Using the SWIFT code (CTBAAU2S) will be sufficient to make your international transfer. Please check bank and exchange fees your bank will charge you for international transactions. We are pleased to absorb any fees charged by our bank on our end.

CANCELLATIONS BY GUEST / AGENT

As a small property, our business depends on maximising occupancy and cancellations often result in empty rooms due to booking lead times. For cancellations, the following penalties apply;

Outside of 60 days, monies will be refunded less a $50 admin fee and any credit card charges.
Within 60 days before arrival, all monies will be forfeited
No refunds will be given in the event of non-arrival, any unused services or unused nights due to flight or weather disruption
We strongly recommend guests protect themselves with travel insurance

Payments are refundable outside 60 days (less credit card merchant fees if you choose to settle your account using a credit card),

Please Note: Cancellations must be advised in writing by email and will take effect from the date they are received in our Sydney Reservations Office (see below).

Rates may be increased due to circumstances beyond our control (e.g. fuel costs and National Park Fees or increased rates by third party operators). You will be notified of this in writing.

TRAVEL INSURANCE

Unforeseen circumstances may result in you changing your plans or even cancelling at the last minute. To protect non-refundable deposits and payments, we recommend that all guests obtain travel insurance, including a cancellation policy and emergency medical care. Travel insurance is available from travel agents, general insurance companies, some medical funds.
Please be sure to consider pre-existing medical conditions, valuable items and that the policy is right for you.

THIRD PARTY ARRANGEMENTS

If you have booked some of your flights directly with the airline or travel agency, please be sure to advise us of any flight changes (timings, numbers, etc.). Also, please be sure to check that your final itinerary has the details correctly noted. We will not be responsible for transfers, accommodation, tour planning, or any travel arrangements affected by flights not booked by our office. Wild Bush Luxury and Arkaba do not take responsibility for any third-party services delayed for reasons beyond our control.

PUBLICATION OF ARKABA PRODUCT & BRAND ASSETS

Prior to publishing any offers or advertisements of Arkaba products, offline or online, the agent must obtain written approval from Arkaba of the content, form and creative of the proposed offer or advertisement. Arkaba reserves the right to restrict which products may be offered or advertised by the agent and the basis or way in which the products are offered or advertised, including in relation to rates, special offers, currency, and the representation of products.
The agent must obtain written approval from Arkaba, granting the agent a licence for any offline or online use of WBL brand assets, including trademarks, logos and brand images.
Copy, images and video footage, produced by Arkaba is available on request.

DIGITAL CONFLICT OF INTEREST

The Agent must agree not to participate in Metasearch programs by paying to display rates for Arkaba products. Metasearch refers to lead generation platforms and websites that provide consumers the ability to comparison shop across multiple online travel agents and Arkaba's own online booking engine rates. These include, but are not limited to, Trip Advisor, Trivago, Google Hotel Price Ads, Kayak, Google Places, Google Hotels, Finder, Skyscanner and Google Maps.
The Agent must agree not to bid on any businesses, brand names and specific locations which these businesses operate in and any exact or variation of the Primary Keyword Phrases, including common misspellings, abbreviations or change in word order, in any form of paid advertising or search engines.
The Agent must agree not to use any of the Business Names, Primary Keyword Phrases listed below, or Arkaba images in page/profile names, usernames, signatures, avatars and profile shots within social media or buy, or own any domain names that contain Primary Keyword Phrases in the URL.
The Agent agrees to not use these Businesses, Brand Names and Locations in ad text or display URLs, nor shall the agent place social media adverts (Eg. On YouTube, Facebook or other channels) in a way that targets, competes or confuses users as to the origin/ownership of the activities.

Business Names / Trademarks	Primary Keyword Phrases (do not bid)
Wild Bush Luxury	Wild Bush Story
Wild Bush Luxury	Wild Bush Stories
Arkaba	Experience Arkaba
Arkaba Homestead	Arkaba Luxury Lodge

Should the agent run digital campaigns that incorporate our destinations, we further require that the following combinations are placed as ‘negative keywords’ in search term campaigns. The negative keyword combinations is "Arkaba Flinders Ranges". Wild Bush Luxury reserves the right to revoke this agreement if changes are not made to ads that we believe are not in compliance with this criteria.

SOCIAL MEDIA POLICY

Social Media means a web or mobile-based application that allows or facilitates the creation and exchange of user-generated content including, but not limited to, Facebook, YouTube, Twitter, Instagram, Pinterest, Snapchat, Reddit, Tumblr, LinkedIn, Qzone, Weibo, WeChat, Ask.fm, Flickr, VK, Odnoklassniki and Meetup. Agents agree not to create official or unofficial pages/profiles on Social Media sites that are primarily used to promote Arkaba without express written permission; nor post comments to forums, blogs, Social Media or review sites that insinuate that the agent is an official representative of the WBL business.

Any act by the Agent to sell Products and Add-ons to a Guest, confirming a booking or authorising payment will be deemed to be acceptance of the terms and conditions set out in this Agreement.
The Agent acknowledges that failure to keep within the terms stated in this document may result in the temporary or permanent withdrawal of their account with the Company.
The Agent is liable for all legal and related incidental costs incurred by the company in the recovery of all amounts owing as a result of any breach of this agreement.
Agents must agree to further indemnify Arkaba, its associate companies, directors and associates against any risk or action related to the customer’s participation in a Wild Bush Luxury product/experience
Arkaba is not obligated to fulfil any products and add-ons where the Agent has failed to comply with their obligations under this Agreement.

TERMS AND CONDITIONS

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General Terms

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